1. The enclosed piece of mail was damaged by mail processing equipment in the Postal Service.
    
2. Letter mail is processed through very high speed computerized machines, as a result, no matter how careful we are, occasionally mail will be damaged by malfunction of equipment or risk injury to the employee operating the machine.
    
3. Be advised, however, we are constantly trying to refine the equipment so that incidents such as this will not happen. 
    
4. If you are aware of any missing items, please contact the Damaged Mail Section at (803)                                            between the hours of 9:00 am and 2:00 pm.
    
5. We will make every effort to locate the missing article and return it to you. 
    
6. I want to assure you we recognize the responsibility we accept when customers entrust us with their most important business and personal mail.
    
7. The US Postal Service values you as a customer and would like to assure that this incident was not intentional on our part.
    
8. Please accept our apology for any inconvenience this has caused.